Toyota of Smithfield

I recently leased a 2014 Sienna XLE AWD few days ago. I am disgusted and absolutely disappointed at the quality of service. On 2/7/14 is when I met with John and Abed and committed to the lease. I wanted white color and was told by Eric that it would take few days to get it and they gave me a rental since my previously leased vehicle was returned. I kept on calling and leaving messages for John to see when my car will arrive. I never received a call back with that information. 2 weeks went by and finally John called me and said that the car has arrived. I was out of town for a week and could not come and was constantly pressurized to come and if not incentives might change and I will not get the good deal that I was getting. I was able to go on 3/1 and finally signed off the paperwork and then picked up the van couple days later. Within the first 3-4 days, I found out that my wife was not comfortable driving such a large vehicle and I tried to call Abed several times for options to terminate lease and left him 3-4 messages on 3/5 but never got a return call. I called and left more messages on 3/6 and no return calls again. My wife called dealership upset that same day at night and complained about this. All of a sudden Abed calls me at 8:20 pm, I explain him my situation and he tells me that he will look into this and call me next day. No surprise that he never called me next day. I called and left message the first time but no call back. I called a 2nd time and he picked up the phone. He tells me to come Saturday 3/8 morning and he and his manager will talk to me and discuss options. I go there on Saturday at 11 am and Eric tells me that he is busy, has few people ahead of me which I understand. Eric tells me that it will be about an hour which I was willing to wait. Abed comes out and tells Eric to assess my van and figure out trade in price and new price for a RAV4. Eric tells me that he will work on it that same day on Saturday or Sunday and will call me back. And guess what, like everyone else he also did not call me back. I was so disgusted and fed-up by everything that I just decided to go on Monday, pick up my new plates for the Sienna and be done with Colonial and never do business with them again and never to recommend anyone else to them. When I went to pick up he plates, Eric has the nerve to come up to me and tell me that he wrote my phone# down wrong and that's why he couldn't call me which is so wrong. He never asked my phone# on Saturday when I went there. My # is everywhere in your system. I wasn't determined to return the van, I was just looked for some answers so that I could make an informed decision. Only thing I can say is, I came to Colonial Toyota since they are local and I also leave in Smithfield. But after the whole awful experience, I am so sorry that I every went there in the first place. lastly not that important, but the odometer statement said 96 miles, and when I got the vehicle it had 175 miles but nobody even told me or provided me explanation on this