Grieco Honda

We have had nothing but problems working with this car dealership the second time around. The first time leasing a car from Metro Honda was nothing but a pleasure for my husband and I. When our lease ran out and it was time to either purchase the current car or lease a new car, all of the trouble began. We were stuck at the dealership for more than 8 hours while the salesmen attempted to negotiate a deal that was outrageous. Several times, we requested our keys in order to leave and they refused. We were finally able to come to an agreement and went on our only to find out there was an issue in registering the new car. We have been dealing with this since February and have had little to no communication with the salesmen or manager when requested. The only person that attempted to help was a woman in the service department named Kim. My husband and I traveled to the dealership on several different occasions to get this resolved and were told a multitude of reasons why they could not help us. I requested to speak with a manager and have not had my phone calls answered or voicemail messages returned. If you are trying to contact Grieco Honda by phone they will not answer or return your call however, if you walk into the dealership 40 salesmen great you. My issue is still not resolved and I doubt we will get the service we deserve. I am disgusted with the entire experience.