INFINITI of West Chester

I bought my new Infiniti from this dealership in 2017, and always take my car there for any kind of maintenance. Have always been satisfied with them. Often while my car is in for service, I am given a "loaner" car to use, with the understanding that I am responsible for replacing any gas that I use and paying for any tolls that I incur. Usually there are no issues or problems. However, I recently received a charge on my credit card over a month after I used the loaner vehicle from them for $25.00 for "tolls." Since I did NOT go through any toll roads, bridges, tunnels, etc. I called the dealership to find out what this charge was all about. To say that I was treated rudely is an understatement. After spending several minutes of my time on the phone and getting nothing but a run-a-round, I drove myself to the dealership to show them the notice of the charge that I received from my bank. Once I did show them that proof, they no longer claimed that they have made such a charge to my credit card. The service manager (Vince) claimed that they had no idea why I was charged, but that there was "nothing I could do about it" until he spoke with the company that handles their toll charges. I responded that that was fine with me, let's call that company that handles those charges for them and find out what the charge was for. I was abruptly told, NO, he would not do that because they didn't have time and that they were busy (BTW-I did not see any other customers in the service area or the show room while I was there). I felt that I was NOT valued as a customer and that my time that I took to call them, and to take the time and expense to drive up to their location was somehow not as valuable as the time it would take them to contact their toll vendor. VERY disappointed. I would warn any potential customers to be cautious when sharing your credit card information with this company. Again, all of my previous dealings with Infiniti of West Chester have been excellent, but the abuse of my credit card and the horrible way I was treated as a longtime customer has given me enough reason to take my business elsewhere in the future and urge others to re-consider doing business with this dealership.