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INFINITI of West Chester


1265 Wilmington Pike, West Chester, PA 19382 (map)
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Dealership Service Review

1 out of 5 starsservice Rating
Need engine
Written by Tony on 01/10/2023

West Chester Infinity Tony dropped off his Q50 off at Infinity of West Chester to check why it sounded the way it did in November 2022. We bought the vehicle in May at CarIndex May 2022 and in October 2022 it stopped running. It turns out that it needed a engine and Infinity of West Chester dragged their feet so long that manufacturer warranty expired on December 31,2022. We left the vehicle for almost 2 months at Infinity. The car cost almost $30,000 and only driven it for 5 months. What’s the use in having a manufacturer warranty that won’t fixed the car because they want the record of the vehicle before we bought it. How can that be?? The warranty should have covered it! It shouldn’t matter since there’s a warranty on it. Which customer have records of a vehicle that they didn’t have other than carfax report when a customer purchased it. Don’t think we’re just going to let this go. I’m going to have KYW /Channel 6 investigated report take this one. Then my attorney.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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