Sands Ford of Red Hill

We bought a truck over the weekend at Sands Ford. It should have been an indication after we first got there and we were waiting. One of the sales associates received a call, put the customer on hold and called over to one of the sales managers and said “your favorite customer is on the phone and wants to talk to you”. The sales manager said tell him I’m busy and that’s exactly what the associate did. Told the customer he was “busy helping other customers”, which was a lie because the place was empty. So if you called about 1:15pm on Saturday 11/23, that’s what happened. The sales manager Derek was another less than impressive figure at the dealership. Didn’t address my fiancé when going over numbers, which she wasn’t too happy about and I don’t blame her. Also, once the paperwork was done, we had asked about a second key a couple times, but everyone kept telling us Derek is the one that can help and they’ll talk to him. We kept getting passed off until the end as we were leaving we got to ask Derek this time. He got aggravated and said there’s nothing he can do. The car got traded with one key and that’s what you get. We followed up and asked if they could help out and get a key? Derek said you have to go to your local ford dealer. I ask “isn’t this a Ford dealer”. Derek, very red faced by this point, says I don’t have money in every deal to get keys for every car we get. We just don’t have the money in it. Realizing that he just didn’t want to be bothered with it, we left. If I would have had to pay for it, whatever. I just wanted to find out the avenue to get one. Derek was a piece of work. I’ve been a Ford guy for a while and have a few Ford vehicles. It seems this trend is not isolated when going to a Ford dealer. If you have the choice and are looking to buy, I would avoid this place. The positive of the experience was that the finance lady was great. Very friendly and made that part of the process extremely easy. The sales team should take notes from her on customer service. Ian was good. No complaints there, but if I was that dealership, I would take a hard look at those sales managers. Derek should not be in front of customers.