Ciocca Ford of Quakertown

I arrived at this dealership and my sales person was "Z". Z did not know his products very well and misstated information on the vehicles horsepower and other features. Throughout the whole buying process both Z and the Manager continually told me that I was taking the vehicle home. The price of the vehicle at one point in time came back over a thousand dollars more than we had been previously talking about which when I told them about it they claimed it was a typo and lowered the amount. They undervalued my trade by over a thousand dollars and when I called them on it they agreed to give me the appropriate amount and acted as though I should be extremely thankful. Both Z and the manager were extremely pushy about filling out their ford credit application even when I indicated that I would like to use my own financial institution. At one point I indicated that I wasn’t sure that I was getting the best deal and Z angrily stated that the dealership wasn’t even making any money on this deal! (Since when do dealerships give vehicles away?). This was unreal. This “Great” (sarcasm) experience ended when I said that I would like to take the numbers with me to look over and I would give them a decision the next business day. At that point the manager got agitated and stated that he would not honor the deal if I didn’t take it at this exact point in time. This conversation ended with both the manager and I exchanging heated words and I left the dealership. I highly recommend that you never step foot in this dealership as they are sleazy and dishonest. Avoid Z and the manager at all costs. Zero stars if possible.