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Sloane Honda

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Sloane Honda
9903 Bustleton Ave, Philadelphia, PA 19115 (map)
Today 9:00 AM - 5:00 PM
Sales Rating
5 out of 5 stars (77)
Recommend:
Yes (8) No (0)
Service Rating
3.79 out of 5 stars (102)
Recommend:
Yes (10) No (4)
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Dealership Service Review

1 out of 5 starsservice Rating
Bad service at Sloane Honda
Written by Oil change on 07/13/2023
I went to Honda Sloane Philadelphia for an oil change. I waited in the car line for an hour. Everytime I go to Honda for service I stand there inside and all the service agents ignore me. I wanted to talk to the manager but he was with someone from the office and ignored me. When I went to the window to pay for service I was ignored until I said hello I am here for my car and was told to hold on a minute. My car’s bumper was slightly off when I left my car for an oil change and was hanging off when the service man brought it to me. When I went to talk to the manager I ended up just leaving because I was again ignored. I have bought 3 cars from this dealership. I won’t go back for service or to buy another Honda there again.
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
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Sloane Honda on 07/14/2023
Dealer Response
I apologize for the poor experience you had during your recent visit to our dealership. We strive to provide excellent customer service, and it's dismaying that we fell short of your expectations. I would like to personally address the issue with your bumper and assist in any way I can. Please contact me at your earliest convenience so we can discuss this further. Thank you, Tom Hyndman - Service Manager - (215) 305-5002
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