Montgomeryville Nissan

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Montgomeryville Nissan
991 Bethlehem Pike, Montgomeryville, PA 18936 (map)
Today 9:00 AM - 9:00 PM
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Dealership Sales Review

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Shady Sales Team
Written by GoPhils17 on 01/07/2017

I called at 9am this morning to make sure they had a car in inventory (2008 Jeep Patriot), which was listed on their website. I made an appointment for 12 noon to see it. I drove through the snowstorm to the dealership, which was scary in my Nissan Sentra, but I was very psyched about the Jeep. When I got there, the used car Sales Manager, Pete, told me the car was gone and that it had been sold the night before. When I said that I had spoken to someone this morning who had told me that the car was still on the lot, he just blamed "Kevin" or whoever I had spoken to on the phone this morning. He didn't offer to show me something comparable, didn't offer anything at all. Even if he was telling the truth (which I doubt), this shows that there are clear communication problems among the Sales Team. Is that really how you treat potential customers?

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
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montgonissan on 01/13/2017
Dealer Response
Hello Donna, Thank you for taking the time to leave us this review, information such as this allows us to improve at our dealership and we appreciate you making us aware of your situation. Unfortunately the car was sold the night before your visit and since our internet sales team is located at another location, we received a delayed report on the status of this vehicle. We deeply apologize for the miscommunication on our end and that you had to travel through the snow because of that. Because of the great and rare condition of the Jeep 4x4 you were interested in (2008 model with only 32,000 miles), sadly we did not have any comparable vehicle on our lot. We as a team at Montgomeryville Nissan value our honesty and customer service. If there is anything we can do to help you with your experience, please let me know. Kind regards, Pete Hennessey
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