Cochran INFINITI Monroeville
Dealership Sales Review
I had a terrible experience purchasing a used vehicle at the Cochran Infinity dealer in Monroeville. On 2/2/2023, I went to the Cochran Infinity dealer in Monroeville and bought a used vehicle. I also bought an extended warranty. When I got home in the evening and looked over the paperwork, I noticed the sale price listed on the bill-of-sale was slightly higher than the advertised online price, which was the price I agreed to pay when I purchased the vehicle (Cochran has a no-haggle price policy). In addition, the deductible for the extended warranty was listed on the contract as $200 per visit and not $100 per visit as I was told by the finance manager when he sold me the warranty. So, the next morning (2/3/2023), I emailed both the sale consultant (who sold me the vehicle) and the finance manager (who did the paperwork) and pointed out the two mistakes. I did not hear back from either one for three days. So, on 2/6/2023, I called both the finance manager and the sale consultant and then follow-up with another email. I finally got an email back from the finance manager, basically admitting he made a mistake on the deductible for the extended warranty and saying he will fix the deductible on the extended warranty so that it will now cost $100 per visit and not $200 per visit. But he also denied that sale price on the bill-of-sale was wrong. I know I was right since I have screen shots of the online price on 2/2/2023. Looks like someone from the dealer updated the online price on 2/3/2023 after the vehicle was sold to me on 2/2/2023, to exactly match the bill-of-sale after I pointed out the mistake on the sale price a day earlier (I also have screen shots of the updated price after the vehicle has been sold a day earlier). Based on these two issues, I believe someone at the dealership intentionally try to do me wrong. I got so frustrated, I returned the vehicle back to the dealer on 2/6/2023. When I returned the vehicle back to the dealer, I was charged more than one hundred dollars for the paperwork, even though it was the dealership that done me wrong. Cochran advertises that they will take the vehicle back for any reason within 7 days, but they did not tell you that you will have to pay hundreds of dollars for fee. There were two issues with the transaction. 1) I believe the finance manager made a mistake on the sale price of the vehicle on the bill-of-sale. But instead of admitting he made a mistake, he updated the online sale price of the vehicle to exactly match the price on the bill-of-sale, one day after I already purchase the vehicle and one day after I pointed out the mistake. 2) I believe the mistake on the deductible ($200 per visit instead of $100 per visit) for the warranty was intentional. What if I didn’t discover this mistake? I would have to pay double for every repair visit after the sale for the duration of the warranty. Lastly, after the sale consultant sold me the vehicle, she gave me her business card and told me to call her anytime. She never response to my email or phone call after the purchase. I bought a used vehicle from Cochran before and still taking my vehicle to Cochran for services. So, I am very disappointed something like this could happen at such a reputable dealer.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes