Bristol Auto Mall

I'd decided I wanted to buy a used Mazda CX-9 SUV to replace my Dodge p/u truck that got totaled in a multi-vehicle thing. After doing a fair amount of Internet homework, I went out and visited several 'used car lots' within a 30-mile radius of my home, before trying Bristol Auto Mall. My first impression was that, compared to the other places, this place was busy. Lots of activity. When I walked up, I saw a casually-dressed salesman talking with another customer. He paused a second to introduce himself to me as PHIL and ask what I want, and said he thinks their advertised CX-9 is tucked away in the back of their packed lot, so I hunted it down while he finished with his customer. It was a 2014 model with a perfectly undamaged body and fairly new tires, so I went back to PHIL. He was still busy, so he shouted to some kid to go inside the office and get me the keys to it. Right away, I liked the easy, down-to-earth "dynamic" of this place. What you see is what you get... I started it up and was left undisturbed for 15 minutes as the engine warmed up and I rooted all thru (and under) that thing. Then I tracked down PHIL, who had some other helper move a bunch of cars so I could take it for a test ride (with PHIL). I've been in the construction industry since the 70's, and I found him to have a "construction guy" air about him. He's an easy guy to get along with. The CX-9 ran beautifully as we "talked turkey" a little during the ride, and we agreed on a price. Their Internet listed price was already pretty good, but he did take a little off that price for me. I opted for a 2-year / 30,000 mile Warranty on it, too. PHIL's boss (office manager Dmitry) was able to offer me a little discount on that, too. Since I was flying out to Colorado the next day (for a week) and still had 10 days left on the 30-day car rental from my insurance company, asked them to just hold onto it until I got back. They told me they would store it safely in another locked lot they have, and said I should call them once I get back in Philly, so they can wash it and have it ready for me. A week later, I phoned them and picked it up the next day. It was clean and shiny and they'd even put a new Inspection sticker on it for me. This was 5 weeks ago. I have now driven it 1600 miles and there is absolutely NOTHING wrong with that vehicle, thus far. So, if anything does go wrong with it from this point on, then it's not something those guys at Bristol Auto Mall could have known about. I feel I got a good car at a good price from a used car dealer that provides good service. In my time at that car lot, I got to observe and overhear their interactions with other customers, --enough to know I wasn't just "lucky". If you go in there, you can expect to have a good experience with down-to-earth guys who are just there to sell cars at a fair price and make a little money. You can explain your money situation to them and, if they can, they'll work with you to get you some decent wheels. I mainly dealt with PHIL and Dmitry, but the other guys all seemed pretty cool, too.