Skip to main content

Faulkner BMW


1530 Manheim Pike, Lancaster, PA 17601 (map)
Today 09:00 AM - 07:00 PM
Sales Rating

Be the first to write a review.

Service Rating

Be the first to write a review.

Back to Sales Reviews

Dealership Sales Review

1 out of 5 starssales Rating
Avoid this dealership
Written by pbaj on 01/15/2012
updated 08/05/2025

I had the most hopeless experience at this dealership. I was looking for a new BMW X5 and emailed them and set up an appt. On reaching for appt the front desk person told me that salesperson who had appt with me has left for the day. She called the manager who agreed to show us the vehicle. This gentleman ( supposedly the manager) quoted me an extremely high price for the vehicle even before showing the vehicle. When I told him that I had gotten some lower quotes in the area, he just turned rude and told me that he does not believe in the whole internet pricing thing. He further started saying that BMW sells X5 cheapest in US as compared to rest of the world and we should not expect any more discount. All this without even showing me the vehicle or talking about test driving. I never felt once that he was interested in selling me the vehicle. I spend less than 15 mins at the dealership. I thought to myself that if the manager is so rude, there is no point discussing it further. Next day I went to a BMW dealership in Mechanicsburg in PA. Extremely nice people, thanks to them, I own a BMW X5 now. My sincere advise, avoid Faulkner, it is just a waste of time and money.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Not Applicable

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.