Fred Beans Ford

I would give them 0 stars if I could. I had a bad experience several years ago at Fred Beans Dodge and I refused to go back. My husband recently took a Dale Carnegie class with several people from FB Ford and convinced me to give them another try. I found a car and I was trading in my current car. I was told that I was being given a set amount of money for my trade in AND they were going to pay off my existing auto loan on top of that set amount. I and my husband questioned that several times to make sure the loan payoff was not being taken out of that set amount and they told me that was correct. Next day I was looking over the paperwork (we didn't get out of there until almost 1130 pm after getting there at 645) and I saw that they took the loan payoff after the set amount. I was also charged for a temp plate which I didn't receive or need as I was transferring my plate. I talked to people in finance who told me I needed to speak to my sales person, Mona. She stated over the phone several times that it was the set amount AND the payoff which , to her, that meant the loan payoff was taken off that set amount they offered me. I asked for a manager and she told me they had all left for the day, then changed her story when I questioned why they were open until 9 but there were no mangers there at 5:30. She told me she would call me back. I received a call from Ryan, the used car sales manager, who told me that there was no way they would give me that set amount and pay off my existing loan without taking the payoff from that set amount. I asked if there was anything they could do and he said no. This was after I was told the night I bought it, that if there was anything wrong or anything they could do to get me to give them a perfect 10 on the Ford survey.