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Fred Beans Ford


876 N Easton Rd, Doylestown, PA 18902 (map)
Today 8:30 AM - 9:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Poor Customer Service
Written by Husband on 12/01/2017

We saw a truck on the internet. Called them to find out about the car. They told us about it. We agreed to come in for a test drive. When we arrived, they had our name printed out with the car we were supposed to drive. After 30 min of waiting for the car they said would be ready. They told us they couldn’t find the keys. I asked why didn’t they call before we got there Tj say they couldn’t find the keys. We left, They didn’t ask us if we wanted to see any other car. We left and went to the dealer down the street. While there, we got an email, not a call that they found the keys. Against my better judgement I went back. We test drove the car. When I asked if my wife could drive the car they got a female salesperson to test drive the car. My wife said the female salesperson the whole test drive tried to upsell her to another car.. Saying oh look at the pretty blue one. Tell your husband you want to drive the pretty blue one. When they got back the female salesperson said (speaking for my wife) she really likes the blue one. My wife could have cared less. We left the dealership. My wife said she never said she wanted the blue one, which was more expensive. I mean really. Did they think we don’t talk. What kind of games are they playing?

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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autonation on 12/28/2017
Dealer Response
Thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Fred Beans Ford of Doylestown. We take our customers’ comments seriously so we hope that you’ll give us a call at (215) 348-2901 and we will do our best to make this up to you.
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