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Reedman Toll Honda of Downingtown


19 Park Ln, Downingtown, PA 19335 (map)
Today 9:00 AM - 5:00 PM
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Dealership Service Review

2 out of 5 starsservice Rating
Disappointed at sales and service
Written by Tara on 03/22/2019

I had bought a 2019 Honda Civic from Roberts Honda. I was there 4 hours and left at 930 pm. By the time I got home (40 miles away), the low tire pressure light was on. Since Honda now utilizes indirect TPMS, it took that long of a drive time to register that the right front tire was low. When I got home, it was at 20 PSI (when it's supposed to be 33 PS)! Quite disappointed. I videod the slow leak of the tire and put more air in it so that I could take it back to the dealership. Quite disappointed that I voiced my opinion that their dealership let me leave with a 20 PSI tire. Quite dangerous for a single mom at night driving. I informed the service people that this car was brand new and the expectation would be that I would have no issue (at least in the first month). They would not replace the tire but instead repaired. they stated that it was bead leak since there was a serial number tag that folded onto itself in the wheel and that caused the leak. Fine. But when they sealed it, now seal is all over the outside of the wheel. Quite disappointed. When you buy a car, they give you 4 free oil changes. But at the service that I receive with the sealant all over the tire, the fact that they let me drive with a tire that they clearly didn't check the pressure, and didn't care of my concerns when the expectation of buying new tire, I don't I will be taking my car to Roberts service. In their eyes, I'm just a dollar sign or a number to meet their quota and get my money. Quite disappointed

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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