Reedman Toll Honda of Downingtown
Dealership Service Review
They took care of both of my hondas which I even got from their dealership for many years until one of my car got fender bendered by their technician in their parking lot with another customer. I didn't feel any good treatment that day, I was pushed back by the manager telling me that it wasn't their fault and even advised me to file under my insurance. So I ended up going home that day with damaged car trying to figure out what to do. Really!!?? I have to figure this out myself when I just wanted my car to be serviced that day then you guys damaged it and its like you have nothing to do with it? It's really absurd and such a display of irresponsibility. After seeking advise from my insurance and waiting for a police report that I paid myself, I decided to file under Honda's insurance because the police report states that it is their technician's fault. I got my car fixed and paid for but such a roller coaster of worries and running around and the feeling that no one really care about your problem is a real bad experience.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No