Euro Motorcars Devon
Dealership Sales Review
Bought a 2015 Volvo trade-in from them for $20K. They had me sign a Sold As Is declaration and statement that they did not pressure me into buying extended service contracts--but did not give me copies thereof. I declined to purchase their extended service contracts. << >> After I fully paid and drove away, a "Low battery charge" message appeared on the vehicle's monitor. I drove back to the dealership and was told NTW, that by time I drove the 220 mile trip home, the car should be fully charged. I was assured that they would not sell me a car with problems. << >> On drive home from dealership, made stop to buy some groceries. Tailgate would not open-vehicle monitor showed a fault message on the tailgate, along with a rear fog light fault message. The reverse lights also went out. I was able to reach home with these faults. << >> Next day charged battery--it was low--that 220+ mile trip did not fully charge the battery as the salesman had assured. Tailgate fault still present, and would not open via button on dash, remote or tailgate lever. All the other faults remained and in addition, rear wiper also failed. Then car would not lock, which I later found to be due to battery losing charge again. Problems all seem related. << >> Until the problems are fixed, I am afraid to use the car because I might get stuck, and can't park it anywhere since the doors may not lock again. At least at home I have my battery trickle charger. ( carry a jump charger--but that will only help with starting. << >> I am in process of contacting them for a resolution--I believe they should pay for the required repairs, being that such defect or defects are a pre-existing condition that has cascaded into a slew of seemingly related problems. Otherwise, they should take the car back and give me a full refund. The "low battery charge" issue was not disclosed and glossed over. I am quite confident that such was not a new issue that suddenly developed--the battery's positive terminal was badly corroded. Could be bad alternator too. I did a lot of online searches for problem ID and solutions. Volvo's are said to be very voltage sensitive. Some online posters said the tailgate was related to battery voltage. The other failures are unexplained, but coincident. << >> I would have to take it to a Volvo dealer to obtain the best expertise to repair. I would not be able to purchase a reasonably priced extended service contract before making repairs since such would be deemed a pre-existing condition. << >> Car may have been Sold As Is, but car was not adequately checked, and defects not disclosed--the car was presented as checked and problem free--I had asked that specific question--was it problem free (had alignment issue which I had asked them to correct--still not 100% right). << >> Am I SOL because I did not buy the Extended Service Contracts that was pushed, and signed the Sold As Is declaration? This is the type of experience one hears about of those buying used cars from sleazy used car dealers. I did not expect such from a seemingly reputable dealer, and a Mercedes-Benz dealer to boot. << >> Caveat Emptor, indeed. I will see how they resolve my matter and update my comment accordingly. At this point, I give them a 3-star rating. If they pay for the repairs to make me whole, or take back the car with refund, I will upgrade my rating and update my comment--or post a new review to update on the situation. << >>
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes