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Landmark Ford


12000 SW 66th Ave, Tigard, OR 97223 (map)
Today 8:30 AM - 8:00 PM
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Dealership Sales Review

1.7 out of 5 starssales Rating
Felt like I was held hostage
Written by westorm on 10/15/2007

Went to price cars. They really didn't have a car that fit my needs. They took me to the lot with a golf cart. We looked for a car that I will looking for. None was found. I hopped back on the cart thinking that they were going back to my car, but we went to the other side of the building to another lot that didn't have any cars that I would be interested in. He kept asking me what is the most I could spend. I saw a car in the first lot that was close to what I wanted, but loaded with a bunch of options that I didn't need and was too exspensive. He said that he would talk to the sales manager to see if he would sell it at the reduced price. We went to the show room. I waited to a while and then he return. He said that the manager said I had to test drive the car first. I said that I was waiting for a price quote and that I have already driven one of those cars. He repeated his demand that I had to drive the car. I told him that I was not interested in driving the car and that I wasn't interested in buying a car from him. He ignored me and said he would check with his manager about the price. I left for my car. He chased me down and yelled at me that I should not cop such an attitude. He also told me that I had wasted his time. I told him to move away from my door so I could shut the door, and he didn't move until he finished yelling at me. I had been to 6 dealerships over the weekend and some of the places played games, but I have never been treated so bad. They act like you owe them something for coming in to see their cars. I will never set foot in that place again.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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jcorliss on 12/06/2010
If this occured as written it is a very poorly handled by what appears to be an unprofessional salesperson. Unfortunately the situation was not brought to the attention of management as they have no knowledge of it and would have taken immediate action. Some customers are much harder to work with than others, especially if they are scared and have an attitude. As this customer had been to six other dealerships he could have acquired an attitude that an inexperienced salesperson could not deal with. It sounds like the salesperson tried but failed when he may not have properly explained the situation to the sales manager and then had a verbal arguement with this customer. This is certainly not how we train salespersons to handle customers. Salespersons are humans and if they are mistreated they can react. Obviously it is best for all to just walk away from that situation rather than react. There are two sides to every story, unfortunately we do not know who was involved and their side of the story. If it happened as written we truely appologize as that is not how we do business. We would encourage this customer to contact a manager immediately if he felt he was mistreated by any business employee. If this customer reads this and can give us more information as to who was involved and when we would appreciate it and deal with the issue if that salesperson is still employed by us.
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