Landmark Ford

jcorliss on 12/06/2010

Landmark Ford has been in business for over 28 years because of great customer satisfaction. Currently we are the largest Ford dealer in the Northwest and one of the most respected. This customer is a first and presents a complex and bizarre situation. We can't swear as to what the salesperson told them when they bought the used Explorer but we do not have employee cars or demos on our used car lot so it is hard to believe that is simply what he said. We purchased the vehicle at a Ford Motor company auction, it had been originally used in Canada and brought to the Seattle auction by Ford, not Indiana. Customer claims there was a title wash, not true, Ford uses a title facility in Indiana to create US titles for units brought into the US from Canada. The path clearly shows on CARFAX. The customer's son damaged (or vandalized we are not sure) 2 of their vehicles and their insurance company paid us $3,347.67 to repair and the customer had to pay $120 deductable. There was a problem with a sublet glass company that the insurance company required us to use. The customer was not happy so we fianlly got the insurance company to let us use a different sublet gleas company. After the repair was complete the customer dedmanded that we fix more that was not covered by the insurance company. There were rock chips in the hood that had been touched up at some point during the vehicles life and the insurance company would not pay to fix those. The body shop manager told her a true statement that it would never look like it did when you bought it and she did not like that. We could make it look good, but not perfect to her OEM standards. The customer demanded that we pay her $3500 she said she paid. She actually paid $120 and we offered to give her that as a good will credit as we can not wave insurance deductables. The customer claims she was taken advantage of because of her illness. Her husband was involved in this at every stage. Most of her statements are distorted or untrue. She admitted to taking strong pain medication which seems to interfere with the facts as we recall. At one point the husband told me they were really satisfied, I believe it was the next day she wrote this poor review and another to follow which I am also replying to. We made several efforts to satisfy this customer, but in the end I got the impression she wanted to try to blackmail us into ????

klutes on 12/06/2010

Just read Pink Bear’s comments regarding Landmark Ford and was shocked. My husband and I have purchased several vehicles from them over the years and have always had an entirely different experience. There may be some car dealers that deserve scorn, but Landmark Ford certainly isn’t one of them. At Landmark we’ve always been treated with respect, honesty and fairness. Several of our friends have also purchased vehicles from them (on our recommendation) and in each case they were very pleased with the experience. In fact my 94 year old grandfather recently purchased a used Taurus from Landmark and commented: “they were straight with me”. We’ve always considered him to be a good, and obviously experienced, judge of character. Website reviews, blogs, etc. are important, but I wish people wouldn’t try to tarnish the names of reputable businesses just because they don’t get their way. Re-reading Pink Bear’s entries, it’s difficult to follow all of her complaints, but it seems to have started when her son used a Brillo pad to wash her SUV. Perhaps her anger is misdirected? Karen Lutes