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BMW Of Tigard


10035 SW Cascade Ave, Tigard, OR 97223 (map)
Today 9:00 AM - 7:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Mandatory $695 charge for something the car already does...
Written by Educated Consumer on 01/31/2024

I discovered the vehicle I wanted at this dealer for a fair price, but I noticed an additional charge for StarGard, a GPS-based theft recovery device, which is mentioned at the end of the vehicle description, at $ 695. After a quick call before heading to the dealership to see the car in person, the salesperson I spoke with informed me it was non-negotiable because it was pre-installed on all vehicles. That was enough for me to continue my search, as the vehicle I was interested in already had the full functionality of this $695 device built into the factory electronics system. I was unwilling to pay $695 additional for something the car already did. The existing functionality was more secure as it couldn’t simply be located by a would-be thief and removed like this product. I have read that this product, marketed initially to dealers for inventory management, was repurposed as a profit-increasing add-on to sell to consumers. However, similar devices are available for as little as $50 online, questioning the justification of the $695 charge. Beyond the unnecessary cost, the privacy implications of a device that tracks location and can disable the vehicle are concerning. Opting not to support this practice, I chose a dealership that did not force customers to buy products that had redundant functionality to what the manufacturer provided or other unnecessary and unwanted add-ons. This decision highlights the importance of awareness and refusal to endorse potentially deceptive sales tactics. Worse comes to worse, and I would prefer to hide an Apple Air Tag under the floor mat. Of course, this is just my opinion, and I do not proclaim myself an expert on this product, its cost, value, or anything else. I am relaying my thoughts as something for other consumers to consider. As always, it is advisable for every consumer to do their own research and conclude whether this product delivers $695 worth of value to them.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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Eric Leys on 12/13/2024
Dealer Response
Thank you for sharing your feedback about StarGard. I’d like to clarify that StarGard is a GPS-based theft recovery device specifically designed for locating stolen vehicles. Unlike factory-installed systems, which are not intended for theft recovery, StarGard has a proven track record of quickly and reliably helping recover vehicles. I understand this may not align with your preferences, but our goal is to offer valuable security solutions and ensure transparency about the products we provide. If you’d like to discuss further, please feel free to reach out to me directly at eric.leys@holman.com or 503-567-8973. Thank you again for your input. -Eric Leys BMW of Tigard
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Andy James on 02/08/2024
Dealer Response
Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at (503) 828-0936 to discuss this further.
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