Ron Tonkin Honda
Dealership Sales Review
On July 1st I contacted this dealership about a used car they have on the lot. A very nice sales rep called me and even took the time to send me a video of sections of the car. I arranged with her that I would drive down from Seattle the following day July 2nd Sunday and I would be there when they opened at 10am. At 9am Sunday morning I get a call and she is verifying that I will be there. I tell her I'm about a half hour away and I understood they didn't open until 10am. She said she was "getting the car ready for me" and would see me when I got there. I called to say I was there and she said "I have a couple things to tell you, 1. the car won't start and 2. there are no mechanics on duty on sunday." I got to the car and I see a mechanic or some kind of tech with a battery device hooked up to the car. I asked him what is going on and he states the battery is fine but the car won't start. I meet up with the sales rep and she tells me that YESTERDAY when she went to take the video she was unable to get the car to start. She NEVER MENTIONED this to me! She went and bought a battery for the key fob and that didn't help so now that it was the day of she still didn't tell me there was any issue until I was minutes away. This dealership offered me NOTHING other than to sell me a car that I didn't want and that wasn't what I had driven over 3 hours down to see. NO offer to compensate me at all, no offer to bring the car to a lot closer to me when they figure out what happened, no offer to call anyone in to look at it they did NOTHING other than to offer to sell me something else on the lot. I asked how long the car had been on the lot and they were unable to tell me that. I looked it up today and found it has been there a couple days shy of a month. I'm sure they knew there was a problem with this car but have yet to fix it and were not honest to their customer. For anyone shopping for a Subaru... the car I'm talking about is a 2018 Subaru Outback 2.5i Limited Venetian Red with 31k miles on it.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No