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Dick's Hillsboro Hyundai


2871 SE Tualatin Valley Hwy, Hillsboro, OR 97123 (map)
Today 10:00 AM - 7:00 PM
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Dealership Sales Review

3 out of 5 starssales Rating
Disappointing at the end of the process
Written by BlueLuIoniq on 06/28/2017

I was prepared to give a 5-star review. The salesman, who was pinch-hitting for another salesman who was on his day off when I came back to the dealership, had agreed to include car mats and a cargo cover for my Ioniq in the price I had been offered. After I chatted with the manager about other details, and agreed on what I wanted, the salesman came back and said that he was "mistaken" about whether I would get car mats, and offered to sell them to me. I got on Amazon and discovered I could get them more cheaply, so I gave him a pass on what looked like a minor mistake on his part about what was included. Maybe I should have walked then. After I signed all the purchasing documents and left the office to get my car, the salesman told me he was also "mistaken" about getting a cargo cover for my Ioniq. He said several times, "that's on me," but didn't have any remedy to offer. So actually it's on me -- the car buyer -- to find it myself or pay the dealership to sell me what I had been told would be part of the deal. Would adding that "mistake" to the earlier one have caused me to back out if I had known about both before I signed all the paperwork? Maybe; maybe not; but it would have been a subject of discussion in talking to the guy doing the documents. I gritted my teeth and didn't rescind the contract, but it will make me think twice about dealing with this dealership again.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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dealerreply on 07/05/2017
Dealer Response
Our contact number has been updated- please contact me at (503) 640-6401
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dealerreply on 06/30/2017
Dealer Response
Thank you for taking the time to leave us your review. Our customers are our top priority and it’s disappointing to hear that we did not meet your expectations. I would appreciate the opportunity to hear more about this issue and work together to make amends. Please contact me at your earliest convenience. I look forward to hearing from you. Sincerely, Mike Andrews | Sales Manager | mandrews@dicksautogroup.com - 503-735-7300
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