Dick's Hillsboro Hyundai
Dealership Sales Review
I was prepared to give a 5-star review. The salesman, who was pinch-hitting for another salesman who was on his day off when I came back to the dealership, had agreed to include car mats and a cargo cover for my Ioniq in the price I had been offered. After I chatted with the manager about other details, and agreed on what I wanted, the salesman came back and said that he was "mistaken" about whether I would get car mats, and offered to sell them to me. I got on Amazon and discovered I could get them more cheaply, so I gave him a pass on what looked like a minor mistake on his part about what was included. Maybe I should have walked then. After I signed all the purchasing documents and left the office to get my car, the salesman told me he was also "mistaken" about getting a cargo cover for my Ioniq. He said several times, "that's on me," but didn't have any remedy to offer. So actually it's on me -- the car buyer -- to find it myself or pay the dealership to sell me what I had been told would be part of the deal. Would adding that "mistake" to the earlier one have caused me to back out if I had known about both before I signed all the paperwork? Maybe; maybe not; but it would have been a subject of discussion in talking to the guy doing the documents. I gritted my teeth and didn't rescind the contract, but it will make me think twice about dealing with this dealership again.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes