Kiefer Mazda
Dealership Sales Review
Purchased a used vehicle from this company. Really excited to get the vehicle. First I had to put up $1500.00, then had to have costs added onto the loan price to cover the payoff on the vehicle I traded in. So this vehicle I purchased cost me $5000.00 more than the price on the window even after I gave $1500.00 down. As it went we drove the vehicle home and the same day the engine knocked really bad. They said to bring it back and they would look at it. I drove it back, with the engine knock, and they said YES it was really bad. They said there was nothing they could do because I never purchased the Used Vehicle Warranty. So I decided it was leave it set there or go across the street and find another vehicle to purchase. As it went some there calmed me down and said they would see if they could help. BULL...All I wanted was to get another vehicle or my trade in back. They wouldn't do either. They said it's yours and you bought it as is. After almost 3 months of BULL I got a used motor with many miles on it, I got back Apx. $900.00 of a payment I paid to help offset the engine costs and another bill from my local dealer where I took the vehicle for PROPER repairs that Kiefer Mazda mechanics didn't know how to make.I tightened quite a few bolt that they also missed I get NO reimbursement for the cost of that. They claim they are there to help and keep customers satisfied but it's really not true at least to me it's not. My suggestion is NEVER take your vehicle there for repairs if it's not a Mazda. If I could do it all over I wouldn't even go to this dealership. They act nice and all but that's what car dealers do. I learned two things from this dealer. Never buy a used car and If you do forget the vehicle warranty because FRAUD overrides any Used Car Warranty...
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes