Kendall Toyota of Eugene

I had a horrible experience with this company. I have had myself, a bad experience with Kendall in the past and told the salesman that since he was a friend of a friend I would try them again. My wife and I originally wanted a Prius. We had to order one and they told us it would be about 3 wks. I called around to other dealers and found out that there were no Priuses to be found and that it would take at least 3 months to get a car. This was very frustrating since if I would not have called around, I would not of been told anything for 3 weeks. We then decided to go with a Corolla since it was cheaper and still got good mpg. We were also told it would be much easier to get. I went into another dealer to see what kind of deal I could get. They gave me a quote and said there was a car in Gresham they could get for me. I called Kendall back telling them the deal the other dealer would give me and was told they would mach it, but also there was another car just like the one in Gresham that we liked that they could get even quicker. This was the Assistant Sales Manager I talked to who promised me all of this. I waited a week to hear back from them about when we should expect the car. I had to call them and I was told "don't know yet, the lady that orders the cars isn't here so when she comes back I will let you know". Waited again for a few days and again No call. I called the salesman and he said I'll find out and give you a call back. waited 2 days again no word. Meanwhile I received a return call from Lithia in Springfield to see if I had found a car yet. I said I have one on order with Kendall, but I don't know when it will be in. The salesman said I'll look to see what I can do for you if you want. I told him if he wanted to that was fine, but I'm guessing I will have a car in a week or so. 5 minutes later the guy from Lithia called me back and said that there was a car in Gresham like we wanted and they could get it for me in 3-4 days. I said great you get it here first I will buy form you. The next day I Get a call from Lithia and they said the car in Gresham just sold before they could trade and it would be about 2 weeks to get the car we wanted. I then called Kendall back to get an exact day of when the car we ordered from them would be here. I was told they didn't know, it could take weeks or months. Come to find out from talking to Kendalls Customer Service Dept. that the original car that I was told they could get from the "other" dealer besides Gresham was not available because that dealer would not trade cars with them. Instead of telling me and then calling Gresham to get the other car that was available they did nothing. No phone calls. Nothing. My wife and I finally decided to go with a different color than we wanted so we would not have to deal with this car crap anymore. I told the Customer Service lady that we now have to buy a car in a color we don't want or wait for who knows how long. She appolagized and agreed that their company "dropped the ball". I will never use Kendall again and it is not just the Toyota branch, it is all of them!!! I have never made a complaint like this before, so I am not one of those angy people who get off from slamming companies. Just thought somebody might want to know. Sorry my story is so long.