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Kiefer Nissan


900 NW 4th St, Corvallis, OR 97330 (map)
Today 9:00 AM - 7:00 PM
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Service Rating
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Dealership Service Review

1 out of 5 starsservice Rating
No service for a known problem
Written by Jperki on 03/24/2015

I purchased a 2013 ford focus from this dealer and two weeks later I took it to oil can henrys for an oil change because the last service at the dealer was four months prior. During the oil change I was asked if the car was still under warranty because they detected a rear main seal leak and an oil leak. This car only had 23000 miles on it so I was very shocked. I called Kiefer the following Monday to find out why they didn't divulge this leak prior to my purchasing the car. They told me they would check the service records and call me back. Three hours later I had to call them again to get the information. Once again I was told they would call me back. They did call and I was told that there was nothing noted on the service record about a leak and that the tech who performed the service didn't remember anything wrong. I was further told that if it had a leak I should take it to a Ford dealer and have them fix it while it was still under the 3 year 30,000 mile power train warranty. Kiefer did not offer to put it up on their rack and verify the problem or anything. I was pretty much left to deal with this issue with no help from Kiefer. I understand the car was sold without a warranty, but to not disclose something that was easily found during a standard oil change is just not good service and puts me in a situation where I cannot recommend this dealership or service department to others, and they have forever lost my business. In the end I did take my car to my local Ford dealer and they are repairing it under warranty and supplying me with a loaner free of charge while the repairs are being made. Kiefer could have done the same thing prior to selling this car and it wouldn't have cost them anything. now it has cost them potential future business.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Not Applicable

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