Bend Honda
Dealership Sales Review
I found a car online that I wanted to purchase. I called and spoke with a sales person at bob thomas who provided me with all the information on the details of the car.. Onstar, bluetooth and XM satelite radio. I paid a dep for them to hold the car since I live 300 miles away. When I show up, I found out the car has NOTHING of what they promised, However I was assured it did have bluetooth. I have e-mails, from JORDAN BROOME, my sales person who said she was never trained on the cars and blamed in on Bob Thomas for not teaching her the correct things. As a consumer this is not my fault. I dont work for GM, that is THERE job. She knew nothing about what she was doing, I have emails where she said I would receive 6 months of free onstar,, the car didnt even have onstar, also on the GM certified certificate states Bluetooth, XM, and Onstar are all listed but not included in the car,, these people lie, and do the true Bait and Switch.The dealer will not correct the issue or add the factory features that were promised.. This is true fraud, and is being escalated.. DO NOT DO BUSINESS with Bob Thomas, you will be sorry.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No