Mercedes-Benz of Bend

kendallauto on 06/01/2015

Thank you for your review we appreciate your feedback. We are sorry to hear you did not have a good buying experience at Kendall Mercedes-Benz of Bend. Please know we truly do appreciate your business and value you as a customer. We would like to address a couple of issues that you mentioned: we would never “bait and switch” at our dealership, this would conclude that our dealership sold you a different vehicle than the one you were originally interested in. The vehicle you purchased was the exact same vehicle that you came in to purchase and for the exact price we agreed to before you drove from Idaho. The trade-in value of your vehicle did change as we did not see your vehicle until you brought it from Idaho and after a detailed inspection we found it was not in “like new” condition. We reevaluated your trade-in value and gave you a “Very Fair Value”. In an attempt to make this a pleasant buying experience, and show you our appreciation for driving from Idaho, we also made dinner reservations for you, and also assisted with hotel reservations. We attempted to give you excellent customer service as we do for all of our customers and we are sorry you feel that we failed you on that front. We would like to take this opportunity to discuss your experience further and bring you back to the Kendall family. Please call the dealership at your earliest convenience to speak with our General Manager