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Kendall BMW Of Bend


1000 SE Division St, Bend, OR 97702 (map)
Today 9:00 AM - 6:00 PM
Sales Rating
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Yes (3) No (0)
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Dealership Sales Review

1 out of 5 starssales Rating
Show for your car somewhere else.
Written by cwvandy on 01/03/2016

Before Kendall purchased the VW, Porsche, BMW, Audi dealership in Bend I had purchased new BMW and a new VW tdi Jetta. Once the emissions cheating scandal came out about VW diesels, I asked Kendall what they were going to do for me as a loyal customer. The answer was that as a loyal customer they would "make me whole The truth: they would do nothing. Absolute zero. I was willing to BUY a brand new 320 BMW if they would give me a pre-cheating scandal trade on the Jetta. No deal. They essentially told me "tough luck"...the value of your Jetta has tanked and you have to deal with the loss. They sold me the Jetta. They misrepresented its "clean diesel" qualities. They may not have know of the problem at the time, but as a dealer they should share in covering my loss of value. DO NOT SHOP HERE. If anything happens to the value of your car you will carry the full burden. They can not be trusted to protect you or keep their promises. Buyer beware.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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kendallauto on 01/05/2016
Dealer Response
Hi cwvandy- We just wanted to take the time and thank you for your review. While there is not much we can do at the dealership level regarding the VW Emissions issue, we sincerely apologize if your experience with our dealership was frustrating. Please know that we will be taking your review to the entire team so that we can handle this issue better in the future. Please reach out to our General Manager, David Thompson, at 541-382-1711, if you have any further questions or concerns. We look forward to serving you better in the future – The Kendall BMW of Bend Team
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