Joe Cooper Ford of Yukon
Dealership Sales Review
My wife and I recently looked over this dealers new car inventory. The salesman, marginally knowledgeable about Ford's specs and their inventory, tried his best to pawn off any car on us that he could, except ones that had the options we wanted. He called the Sales Manager to present his input about our desired car charactistics. He looked on his computer and found a vehicle "in the ballpark" of our parameters and said he could get it to his dealership for a test drive in a few days. We informed him we were going on a two-week vacation two days from our current visit. He said he would research and find a vehicle that would exactly fit our needs in the meantime and to get in touch with him when we returned to OKC. We told him we would be in touch with him when we returned and, fortunately, we didn't leave a phone number (since we told him and the salesman that we didn't appreciate endless phone calls from dealerships). Bottom line: Upon our return to the area we visited the dealership in person. The former salesman was off that day, so we explained to the substitute salesman how we had left all the specifications with the former salesperson and manager. He went to the sales manager's office for about ten minutes and reappeared (the sales manager didn't show his face, not even for a "welcome back" or any sort of greeting), and we went into the new salesperson's office and started from ground zero!!! That is, what make and model we were interested in, colors, options, etc. Unbelievable!!! Needless to say, they must not be very interested in getting new customers if they don't even bother to do their homework. Thus the one-star rating.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No