Bob Moore Subaru
Dealership Sales Review
I recently purchased a used Honda from the Bob Moore Subaru dealership in Edmond, advertised as "Excellent Condition." Before I had put even 2k miles on the vehicle I discovered that the engine was completely worn out and needed to be replaced. The engine did have 103K miles on it, but that is extremely low for a Honda. (if an engine goes out on a Honda at 100k, there has been some serious abuse or neglect) When discussing with the Bob Moore's Sales Manager, he informed me that I had just as much luck buying off of Craigslist as with buying from Bob Moore. Yes, he actually did say that. I guess I was under the assumption that Bob Moore was reputable and wouldn't sell me a car, at full market value, that needed a new engine immediately. I would expect that from a shady used dealer and hence that was the reason I bought from Bob Moore. I trusted that they had a fair idea as to the condition of their vehicles. When I asked the Sales Manager if they checked their cars out before selling he said "we can't stick our heads up in the engine and look at fifteen thousand moving parts". I was so taken aback, I didn't even mention the advent of computer diagnostics. The moral of the story - don't believe that Bob Moore is going to stand behind a vehicle any more than a seller off of Craigslist that you will never see again. They will sell you a vehicle advertised as "excellent Condition" when it is actually in very poor mechanical condition, and then tell you they have no way to tell the difference.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes