Jim Norton Chevrolet
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Dealership Service Review
service Rating
$4,000 worth of damage
Written byon 09/01/2023
In the past two visits to the service department, my car has received over $4000 worth of body damage. In both cases they claim it’s not their fault and they are not doing anything about it. I bought the car five months ago and it has spent three months in the service department. They don’t go over their vehicles before they put them on the lot.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Jim Norton Chevrolet on 09/05/2023
Dealer Response
The hail storm that hit the Tulsa area effected thousands of vehicles throughout our area and was quite unfortunate.However that type of damage is always claimed under the customer’s insurance and we are sorry that you feel that you need to keep posting this review.We wish you the best.Thank you.
Sincerely, Courtney, Jim Norton Auto Group
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