Johnny Roberts Motors
Dealership Sales Review
Initally a good impression. I had not even parked my car when a sales person met me to help. I already was pre-approved for a loan, had done my research online down to what incentives were available, vehicle options, ect. I went to the dealership to test drive the vehicle. I explained to the sales person that I was only interesting in test driving the vehicle, and that would not be looking to drive away and purchase for approx another two days. When "going inside to get the keys and to put my name in for the $4k drawing" I was asked to fill out a credit application, which I refused. After another 20 minutes of answering questions and waiting for the sales person to return, I finally was able to test the vehicle. Before leaving the lot, a sales manager (im assuming) came over and asked the salesperson to help another customer. In exchange, another person would ride with me. Now the process began again. I had to listen to a complete new version of why this car was wonderful and I should buy it today. I emphasized again that I was only getting a feel, that this was not exactly the vehicle I wanted. After returning to the dealership, this second sales person began grilling me on what would make me want to take this car home today. I restated again that not all the options were what I was looking for. He began quizzing me on why I wanted the options I had specified, and could I not overlook that it was missing something? He persisted that we should come inside so he could "find" the car for me. Again, I told him I wanted to wait a few days and was not ready to purchase at this time. After getting in my vehicle, yet another sales person ran up to my car while I was already proceeding to drive out, asking why we were leaving, and what they could do to see us drive away in a car today. I had to repeat AGAIN that I was planning in purchasing in two days. SO FRUSTRATING. They would not listen to anything I was saying about the vehicle I wanted. They only were pushing to make a sale. I will drive 50 miles away to another dealership to purchase my vehicle, where I will not be pressured into compromising what I want so they can make a sale.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable