Taylor Kia of Toledo
Dealership Sales Review
Well i went to them when they had a deal for a brand new car for $11,000. I called and they said they had a few left, i got there an hour later(i live an hour away) and they said they were sold out and had been for the last 2 days. Well i went to leave because that was the main reason for me going and the salesman said he would get me a great deal on a similar one that was a 2 years older. I was hesitant but said ok. After driving a few i found one that fit me well and ran well. After talking i saw the price was $1000 more than the brand new car i had originally gone to the dealer for. I told them i didnt want to buy it since the price was more than the brand new one of the same version. They said they would work a deal. This is where they got me. They asked what i wanted my payments to be, they put it on a piece of paper and had me initial next to it. In hind sight i realized how dumb that was of me. I didnt realize they would hold me to it, i just thought it was some sort of thing where they show their manager that i was willing to do that price, but i didnt think it was contractually binding. They ended up getting it to that payment amount but it had higher interest, longer term, and not until meeting with the finance guy did i realize the price was higher on the car then what they advertised it at, even though they said they would get me a better deal. I told them i wanted to back out and they essentially hustled me and showed me the piece of paper that said i was bound because i initialed by that monthly payment amount, which they were able to get me to. Well 1 year and 3 months later im stuck with a car that now has a huge amount of negative because of the loan they stuck me with along with the fact the car lost a ton of value. Let me add at this point that my credit score was 721 and i put a generous down payment down on the kia so its not like i had horrible credit and didnt put anything down. Never again will i buy from them. I came in with high hopes and was very open minded but they ended up taking a bunch of money from me and i ended up with a sub par vehicle. I wish i could go back. The car has been ok but with all of the negative i am so worried if something happens to the car i will be out of a lot of money and have no car. On top of that due to changes in life circumstances i need a different car and cant get out of this one no matter what i do. They say they work for the people but obviously they dont. After trying to talk to them and see if i could trade in of course they offered me next to nothing and wouldnt work with me at all. Also, so everyone knows, i have bought from many other local dealerships and they have never done this to me. It's just frustrating because i even recommended family and friends to them who needed nice cheap newer cars and not one of them enjoyed the car buying experience at this dealership. Most went to other dealerships near by and got better deals and were treated more like people and less like money bags.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No