Coughlin Kia

Wasted a week talking to Brett, one of their salespeople on a KIA K5. Brett told me that “he sells everything”. After much back and forth, he told me that he sells Chevrolet, that’s why he needed to confirm every step of our conversation with his manager. After a week, I finally accepted HIS proposed deal. I confirmed ALL pieces and stipulations with him, in writing. He reconfirmed everything he proposed, and I said we have a deal. It was all via text, in writing. 10 minutes later he texted back that he can’t do the deal that HE offered. After going back and forth, I requested to speak with the sales manager, only to be ghosted. Unbelievably unprofessional when making such a large purchase. I called the sales manager the next day only to be dismissed. I’m betting his boss wouldn’t be too proud of how everything was handled. I don’t want to waste my time trying to hold anyone accountable, I’ll just share my experience everywhere I can. Repeatedly. They are nothing short of shady and a perfect example of the stereotypical car salesmen. Buyer beware.