Liberty Ford of Maple Heights

I bought a used car at Liberty Ford in Maple Heights, and the team there was terrific. I had researched cars in advance and was interested in one in particular there, so I scheduled an appointment with Marcus Durden. The car was very clean and was ready and waiting when I arrived, and Marcus was there to welcome me on time. He explained the features, gave me a summary of the extensive pre-sale conditioning that had been done, and accompanied me on a long, relaxed test drive. We reached a deal cordially and with no pressure, which I greatly appreciated. I asked about a service agreement, and the finance manager explained the options and guided me to the one that best met my needs after I explained them--the least expensive option, it turned out--and again, there was no pressure. I had some uncommon requests as part of the deal, and the general manager, Sean Forsythe, listened to them, addressed them to my complete satisfaction, and was extremely understanding and gracious throughout. The customer service throughout the whole process was excellent and I am very happy with my new-to-me, beautiful car. Thank you, Liberty Ford Maple Heights team!