Busam Subaru

Last week I decided to replace my 2008 Toyota FJ Cruiser with a new car. I was interested in a small SUV, preferably AWD / 4WD. After some research on the web, I nailed down my choices to three possible options: Subaru Forester, Subaru Crosstrek and Toyota RAV4. I paid them a visit, made a quick test drive and asked them for a quote. They offered me a 2014 Forester $500 below MSRP and a pitiful amount for my trade-in, full $3000 below trade-in value accordingly to KBB, NADA and Edmunds for my FJ Cruiser. I made them a fair counter-offer, based on the real value of my trade-in, and a reasonable market price for Forester. I left them with my counter-offer and left expecting them to contact me. I heard absolutely nothing from them since. No phone call, no email. It appears that Busam Subaru is not interested in selling cars. I ended up buying the RAV4, paying $1500 less then Busam's "deal", for a car worth $2000 more than the Forester they offered me. It is my second bad experience with this dealer. Three years ago we were looking for a car for my wife. We were interested in an Outback, and again, Busam's quote was pitiful, with an offer for our trade-in well below real market value. Zero follow-up or interest in reaching a deal. Bottom line, Busam's sales customer service is terrible. They behave as if they were doing the customer a favor by selling one of their cars.