Great Lakes Honda West
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Great Lakes Honda Akron
Written byon 12/04/2024
The salesperson was doing many other deals while working with me. I was just one of her many deals. I told them I would meet them half way on 4 new tires. They only agreed because I was walking out the door. The car itself was not ready to be sold. No salesperson accompanied me on the test drive. There two tire low pressure lights on, which could be low air or sensors. The dashboard had dried glue on it from some type of mount.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
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Julia Pawlowski on 12/12/2024
Dealer Response
Hello Warren,
My name is Julia, my role with the store is Director of Marketing but I do step in to assist our GM and GSM with customer care cases such as yours. It sounds like our store was busy at the time of your visit, and you did not receive the level of detailed customer service you deserved. While our employees are only human and this does unfortunately leave room for error, we would love the opportunity to address this with you and find a way to better your experience with us. Non of our customers are a number to us and I would be happy to speak with you on this further. Please feel free to reach out to me personally at your convenience, juliap@egreatlakes.com. I am eager to listen and learn how to better the customer experience for yourself and all our customers moving forward. Thank you for your valued input.
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