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Lambert Buick GMC


2409 Front St, Cuyahoga Falls, OH 44221 (map)
Today 9:00 AM - 6:00 PM
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Dealership Sales Review

3.2 out of 5 starssales Rating
Lambert's wants problems to just go away
Written by axlrodman on 01/03/2008

I bought a used Ford pickup truck from Lambert's a year ago. After taking delivery, I found a long list of problems with the truck that Lambert's did not want to hear about. This truck never should never have passed a used vehicle inspection but it did at Lambert's. The winshield fluid was a frozen ice block. The overhead light was full of tree leaves! The gas tank had about one gallon of gas in it. The door lock remotes were not programmed. The rear power window and the passenger side window did not work. There were other problems as well. After getting no where with the sales staff and service people, I sent two letters to Mr. John Lambert the owner. I never got a response. In fact, Lambert's has simply ignored any inquiries from me. Lambert's inspection staff performed the most cursory examination of my vehicle. It was still under warranty so I guess that made it all right in their minds. Lambert's followed this up with a "we don't care, the sale is complete" attitude. In between, somebody at the dealership stole the cigarette lighter out of the vehicle (it showed up clearly in the pictures posted on their website at the time.) This is a dealership to be avoided.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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3speed on 12/06/2010
Thank-you for taking the time to write your review. I will not visit a Dealership that does not respond or not even try to resolve a dispute.
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