Nissan North

Fantastic customer service experience working with Mark Benver and the team at Nissan North! The Nissan North team turned what was a stressful process into an enjoyable experience! From the beginning of the process to the actual purchase, the everyone was helpful, and very personable. Initially I chatted with Rebecca about various models on the website, and then set an appointment through Holly. Both ladies went out of their way to be helpful, responding quickly in a professional yet personable manner. Due to multiple reasons, my husband and I were under a stressful, huge time-crunch to make our purchase the evening we stopped by. The bank we did our financing through closed at 7PM, and we both did not get out of work until 5:30, giving us a mere hour and a half to drive in rush-hour traffic half-way across town to the dealership, view the vehicle, and complete the entire purchase (not an ideal situation). My husband dropped me off at Nissan North so I could handle the details there, while he quickly drove to our bank (trying to make it before they closed) to handle the finances on that end. After I explained our unique situation to Mark, he quickly assessed the needed process, and calmly expedited everything – even going so far as to personably call our banker and speak with them on our behalf (with our permission since he knew my husband wasn’t going to make it in time), faxing and personally texting everything needed over to our bank and obtaining the essential information for our purchase that evening. After Mark gathered all the needed documents, we relaxed while he finished up the paperwork for us. So easy! Due to Mark’s fantastic customer service, professionalism and promptness we were able to purchase our car that evening! So very thankful that the entire team at Nissan North was able to turn what we thought was impossible request, into a reality! Highly recommend!