Germain Volkswagen of Columbus

While we didn’t expect to spend the WHOLE Memorial Day afternoon there, it was a really good day. Our overall experience was very pleasant despite the obvious hustle and bustle there. The day was a lot busier than they expected to be so they were a little short handed. But that didn’t cause the staff who were there to be anything less than kind, courteous, accommodating and friendly. First, Jordan was extremely helpful and generous with her time in keeping me apprised of the availability of the car I had my eye on four days before I was able to visit the showroom. When we arrived we were introduced to our wonderful salesman, Chris, who was just the best car salesman I have ever had the pleasure of meeting and working with. So friendly, helpful, and also very generous with his time and efforts to assure we were taken care of in the best manner possible from the very beginning of the sales process to driving away with my new car. Our finance manager, Derek, was also the best we’ve ever worked with too. Extremely friendly, helpful and thorough, making sure we had a full understanding of what we were getting into and signing. He explained all of the details, options and policies perfectly. All of them were so very nice. Even the peopke we didn’t work with. These are the kinds of people I would always want to keep in mind throughout my Volkswagen driving days. People we can rely on and trust for the best service possible. So, from my husband and I, we say “Thank you very much!” again for taking such excellent care of us during our visit there.