Germain Nissan of Columbus

I brought my 2017 Nissan Maxima in because it experienced sudden and unexpected electrical loss while driving. The car didn’t stall, didn’t lurch, didn’t slip out of gear—it simply lost power electrically. The dash lights flickered, the infotainment screen went black, and the car lost responsiveness. I didn’t pretend to be a mechanic—I simply described what happened in as much detail as possible, and I raised concern that this felt electrical, not mechanical. There were no signs of shifting issues. No jerking, slipping, rough idling, or grinding. No warning lights for the transmission. In fact, the car drove perfectly fine before and after the incident—except for the random electrical shutdown. After 9 1/2 hours, the dealership came back with their verdict: the CVT transmission needed to be replaced. Why? Because one diagnostic code pointed in that direction. Not because there was any credible evidence that would suggest it. Just a code. Thats it. The service advisor admitted it to me. No consideration for any other possible causes. $7k replacement because a diagnostic computer said so!?!? I don't fault them for not being able to reduplicate the problem during the test drive, but don’t opt for the easy way out because you’re a little stumped. So I would like to give A BIG sarcastic ‘Thank you’ to the technician for wasting my time by putting all of his “Talent” in a magic diagnostic machine that cost me $200. What a joke.