Byers Imports

**UPDATE** I took my car in for my 20,000 mile oil change and inspection today. 20,000 miles later and I STILL don't have the wheels I was promised as a condition to purchasing my car. I asked to speak with the sales manager so I could follow up while I'm there. He was out of the office, so I was referred to JT Masters who, coincidentally, is the one who originally sold me my car and didn't deliver on the promise of alternate wheels being put on my car. When I asked about the status of my wheels, he said they won't even be attempting to take care of the issue anymore and "are done with it". I said it would've been nice for someone to clue me in on that, and his response was that bc I left a negative review on FB, they aren't interested in working anything out with me further. So rather than trying to rectify the situation, that way I can change my review to a more positive one, Byers admittedly will not be following through on anything BECAUSE I left an honest review of my experience. The cherry on top was my car not being washed after the oil change and inspection, with the explanation of the car wash breaking an hour ago... as I watched both a Porsche and a Subaru come out of said "broken" car wash looking shiny and clean. August 2015: If I could rate Byer's a 0, I would. Bought my BRAND NEW, loaded beetle convertible from JT Masters in Oct 2014. Since then I have had nothing but problems. My car was purchased on the condition that I was receiving a new set of rims (who puts faux chrome, plastic hubcaps on a $33,000 car?!), but almost 12 months later I still don't have anything. It takes several emails and phone calls just to have someone get back to me, and nothing but excuses from everyone I've spoken with when you do finally get someone on the phone. Problems with my brakes started a few days after driving my NEW car off the lot. Was told by Bruce in the Service Dept, who lacked any bit of customer service whatsoever, that my issue was "normal wear and tear" and not covered under warranty, despite having never even laid eyes on my car. Brand new also means no wear or tear has occurred yet, obviously. Issues with my auto convertible top not going up and down properly before 10,000 miles. Fought to get it into service for my brakes and top and fought to get a loaner car that didn't cost me $20 per day. Two days later they say they couldn't find an issue with either, so I ask for the manager above to call me back. Less than 5 minutes later I receive a voicemail, not from upper management like I asked, telling me they found the issue and will call me when it's ready. Go figure. Pick up my car, neither the brake issue, nor auto top issue had been rectified, but management was gone for the day so tough luck. Considering the hours worth of phone calls it took me to even get it into service, I gave up. A few weeks ago my AC stopped working correctly, consistently blowing really warm air for several minutes at a time on and off regularly. This morning my start button pricked my finger to the point of drawing enough blood to require changing bandaids 3 times in 35 minutes. It appears that the sticker on the button is peeling off, causing a sharp spot. Less than a year later with under 14,000 miles and I have problems with my brakes, auto top, AC, and start button, STILL don't have new rims, and have logged no less than 10 hours on the phone with them. I could not regret this purchase any more if I tried. Byer's is a nightmare of unfulfilled promises, absolutely terrible customer service, and far less than thorough management. Save yourself the headache and go to MAG.