North Coast Mitsubishi Akron
Dealership Sales Review
I am 72 years old and have bought dozens of cars in my life. My credit score is 849 and my IQ is 138. I am not an idiot! I saw this car ad (2015 BMW X1 Xdrive28i) on Edmunds and was surprised by the low price. I am very familiar with this auto, since I presently own the same model and year and love it. I currently live in AR and this car was located in Akron, OH, so all of my contact with the dealership was via phone and email. It took nearly 2 weeks to finally get a sales contract even though I had agreed to the Edmund's advertised sales price, document fees and temporary tag cost from the get go. I had to deal with 3 sales people and 2 managers to finally get the deal done. I flew up the following week, expecting all of the paper work being done and ready for me to sign, NOT! The sales person I ended up with claimed he sent me a Carfax report. NOT! On my own, I had gotten a VIN report online showing no accident reports. On inspection it was obvious the car had been hit on the passenger rear quarter panel. I requested a copy of the Carfax report he claimed he had sent me and sure enough it showed not one but two accident reports. Now, I understood why the price was so low! The damage was cosmetic, so I decide to proceed with the deal, though not happy! When I was presented with the documents to sign, they tried to change the price of the deal I originally agreed to. The deal which should have taken 30 minutes max. to complete ended up taking over 4 1/2 hours. I ended up having to threaten them with a lawsuit to finally get the deal I had agreed to. My recommendation: Avoid this Dealership like the PLAGUE!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable