Great Lakes Honda

My girl went here to trade in her car for another. They approved her for a vehicle, gave her the keys and took her old car. A week later they call saying they need the car back bc the bank didn’t approve her. Weird, since they usually find that out BEFORE giving someone the keys. We had to bring in the car before they told us that bc they were fixing it for her and gave us a loaner, but the same day we give them the car to get fixed is the same day they call and tell us they are keeping it. (And yes they gave us a loaner but they know we would have no choice but to return it bc we could go to jail if we didn’t) They said they would work with us to find another bank who would approve her. A week goes by and nothing. On to the next week and they are being very vague and only emailing her. Brittany is the one corresponding with my gf. Finally we told them we wanted the Kia back and the 3 grand that was put down. They kept avoiding that and telling us that they were working on trying to get us to keep the Toyota. At this point we didn’t want it. We just wanted our car back. So a few more days goes by (we have had the loaner longer than we even had the car she initially took home) my girl goes online and checks the status of her Kia bc if we were getting it back then she needed to make a payment. Well Honda paid the car off which means that AFTER we told them we wanted it back and they agreed to that option as well but kept avoiding us, They did that behind our backs so we can’t get the car back. They officially own the car. When we called and asked them about it they claimed to have no idea how that happened. [non-permissible content removed]. But then they come back and say that they found a bank that approved her but now the interest rate is waaaaay higher which means more money out of our pockets and into theirs and they left us with no choice on anything bc they now own our old car. So we are left with nothing. They are two faced, manipulating and awful people. They scammed the hell out of my gf. Look up “Spot Delivery Scam” that is Honda to a T. I have never in my life seen this happen first hand. I thought maybe this would happen with a buy here pay here type deal. Not with a place like this. I’m utterly disgusted with how they’ve treated us. They could care less that they just screwed us. They only care about their money and commission. They played the “oh I had no idea” card way too well. They saw my gf as someone who was young and who they can take advantage of. It makes me sick. Don’t go here. Don’t deal with Brittany Brown or Patty. Don’t deal with anyone there in general. Go somewhere else. You’ll regret it if you don’t.