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Epitome if [non-permissible content removed] dealership
Written byon 04/27/2017
We were looking to trade in our immaculate condition 2009 Ford Edge with 44k miles for a 2012 Jeep Wrangler. Our Edge books at $10k+ and they offer $8k. I've never been more insulted in my 30+ years of buying from dealerships. Seriously, you have to have some big stones or think people are stupid to low ball like that. Needless to say I will make sure none of my family, friends or associates give you a dime of business. I'm still in disbelief over this.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
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jlove1077 on 07/25/2018
Dealer Response
Hello, lindanscott
Our dealership gives KBB and NADA trade in value or higher for trade in vehicles. It is possible the book value you had on your vehicle was private seller value, and not trade in. It is also possible after appraising the vehicle, it was found to be in a different condition category than the initial book value you had. Even in immaculate condition, it is our standard to put any trade in vehicle through our service, safety inspection and detail. This is the major factor in trade value being less than private seller. Please feel free to reach out to our GM directly with any other concerns. Gavin Lake 440-781-2613.
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