Hubert Vester Toyota of Wilson

I called Hubert Vester Toyota dealership on 24 November 2021 about a 2018 Ford Expedition Max Limited and spoke to her twice. I made an appointment and drove over an hour away. I have several children, and it is hard to getaway. I also took time off work and was going to make it up in the evening just to come to see this vehicle. I get to the dealership and an hour commute, and the SUV was sold 3 weeks ago and was getting work done on it. I was furious, they tried to give me a gas card, and I spoke to the Manager. I have also talked to the Manager with Customer Services, and even on her day off, she is trying to make it right but they don’t have that SUV in a limited anywhere since these are hard to find. I am not sure if I will come back here. If they can't even get straight what cars they have to sell, I have lost all confidence that they could sell me a used vehicle with no problems. Also, the sales agent, Bernard, was mildly sympathetic and did not seem to care at all.