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Westgate Chrysler Certifies and Sells Damaged Vehicles
Written byon 09/28/2023
Buyer Beware!! I bought a 2020 Pacifica from Westgate in August. A month later the check engine light comes on. I go to get it checked out only to learn that the van has damaged to underneath (oil pan had shifted and leaking, damage to the radiator frame, exhaust, heatshields and a few more things. They certified and sold a damaged vehicle. For a week, we had made numerous calls and left messages - no response. Finally left a negative review on Google and got a response. Called them Monday - they said that it would be investigated and I would get a call back. Well, 4 days later - no response.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
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Westgate ChryslerJeepDodgeRam on 09/29/2023
Dealer Response
Doug, we apologize for the inconvenience you’ve experienced and would like to assure you that this is not the level of service we strive to provide. We value your business and please know that we are actively working to address this situation. We are reviewing your case internally and will keep you updated on any progress. In the meantime, if you have any additional details you would like to share with us, please let us know. We value you as a customer and want to make things right!
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