Westgate Chrysler Jeep Dodge Ram

Really disappointed with my experience at Westgate Chrysler Jeep Dodge Ram-Raleigh NC location. I had a scheduled appointment today at 12 noon to take a look at a used 2021 Jeep Compass. When me and my pregnant wife arrive we see they had pulled the vehicle up to the front of Jeep store. The sales rep Faraq greeted me and my wife letting us know the SUV we were interested in was this one at the front of the store. Me and my wife inspect the Jeep Compass finding it was not quite as advertised online. The vehicle had many scratches on almost every body panel and the vehicle clearly had not been detailed either as they’re were fresh stains on the back seat. I discuss the issues with the vehicle with Faraq who assures me most of the issues can be resolved by their detailing team. I tell Faraq we’re interested in test driving the vehicle but would like to discuss vehicle pricing since it’s not as advertised online. Faraq tells me he will bring my concerns to the sales manager Matt and grab the keys to the vehicle so we can test drive it. A few minutes later and the sales manager Matt comes out of the office to meet me. The sales manager Matt addresses the vehicle concerns I have and let’s me know he will see what he can do on pricing. He also ask if I was doing a trade in. I informed I was doing a trade in and I showed him two trade offers I had on the vehicle. On Westgates website it says they will beat the trade offer you have by $500. I bring this up to Matt and he try’s to say that all depends on your vehicle condition. I advised him that is not what is advertised on their website and show him the website fine print. Matt just nods his head and tells me our sales rep would be right out with the keys so we could test drive the Jeep Compass. About 20-25 min go by and we’re still waiting for our sales rep to come out. Finally Faraq comes out to let us know they just sold the vehicle we were about to test drive. I confront Faraq about the situation and request to speak with the manager. Faraq goes to notify the manager that I want to speak with him. Another 20 min go by. At this point I have to request again to speak with the manager. 10 min go by and finally the sales manager Matt comes out. Matt informs me that they sold the vehicle we we’re just going to test drive. I let Matt know that it was bad business and unethical for them to have us drive 30 minutes to their dealership for a scheduled appointment to see this vehicle and right when we’re about to test drive it they sell it to another person who didn’t even have an appointment to see it. I also told him that it was interesting that they quickly sold the vehicle right after I discussed the trade value of my car with him and the deal on their website about beating a trade offer by $500. It was clear they didn’t want to honor the website agreement. Matt handed me back the key to my vehicle and showed me the exit door. He would not acknowledge any issues I brought up or confronted him about. I am very disappointed in the shady and unethical business dealings at the Westgate Raleigh location. If you question them on pricing or try to get them to honor the trade agreement they advertise online they will show you the door letting you know they can’t do business with you. I hope no one else has to go through this experience. Avoid making the mistake of trying to buy a car here!