Westgate Chrysler Jeep Dodge Ram
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Inmates running the show.
Written by 10/17/2021
onI bought a vehicle from the dealer. I purchased the extended warranty and GAP insurance at the time. 5 months later I am ready to change careers and need to sell the vehicle. I have tried to cancel the warranty and insurance. It can only be done throught the dealer.
I have called, left messages for 5 straight days. They receptionist recognizes my phone number as I'm sure the finance department also does. One time I gave a fake name and my call was then answered by a man in finance. He picked up the phone and said " I don't give [non-permissible content removed], I'm not calling him" Then he hung up. He wanted me to know that he was in charge and he was not going to call me or cancel the policies.
I hope the owner reads this and immediately fires the man who is running the finance dept. I don't expect much from the general manager to correct this behavior, He obviously has let the employees take over the owners business.
- Recommend this dealer? No
- Did the dealer honor all commitments made? No