Capital Ford

Bronco Buyer: This place has the potential to be a great dealership but the other departments are terrible. The overall sale of the vehicle went smoothly. But when I received the vehicle it was covered in pollen from when it sat on the lot. Even the interior had pollen in it. So my sales rep took it back for another wash. I waited…and was still covered with pollen in the cabin of the vehicle. At this point I cleaned it out myself while still on the lot of the dealership. While cleaning it out I noticed the soft top had started to fall apart. I made this aware to my sales rep and he said he would put in an order immediately to replace the entire top. SEVERAL weeks later and after multiple text to him he finally told me I could come in to drop off the vehicle for installation. Not only did the installation take longer than what was said… it was performed terribly. I received the Bronco back with metal shavings all over the interior; the top wasn’t secured properly and now I have a strange metal sound sloshing around in the interior while I drive due to some of the small shavings that I can not locate. This was also very dangerous for my toddler as he could have seriously been injured by the loose shavings. I eventually had the time to properly secure the soft top later but I still have metal shavings in the cabin that I find periodically. Another problem to add is I noticed when I took the soft top off that it had deep scratches in the roof rails of the vehicle. I brought this to the attention of my sales rep and he essentially said they will get to it when they can because maintenance is backed up. Overall this dealership needs to get all the departments together and rectify their deficiencies. Because unfortunately it effects them as whole.