Flow MINI of Raleigh

The only time I really enjoy being a jerk is when I'm out to buy a new car. It's naturally an adversarial relationship, and everyone understands going in that both sides are out to be as manipulative and hard-headed as possible. It's the way the game is played. So that's the way I started out last month when I met Mike Robinson at Flow Mini, dishing out my usual litany of complaints about the reliability of past Mini's, the company's failure to capitalize on its early competitive advantage by continuing to improve fuel efficiency, etc. Mr. Robinson carefully listened, put up with the abuse, and then carefully answered my complaints with factual discussions about improvements to the car since I bought my last in 2009. And in every case (as far as I can tell so far) he was right. He's a great guy, very knowledgable about his product, laid back, responsive, and enjoyable to be around. I left with a new Mini S and the sense that we'd found a deal that was fair to both me and the company. Ask for him when you go in to look; he's great.